I went to ask if it was healing correctly, and they said yes, despite it remaining for same for a few weeks. I feel that they should of not have pierced my snug even if i didn't ask if i had the right anatomy, this would of been the professional thing to do.Secondly, my forward helix was pierced with a curved bar bell, instead of a flat back labret, which led to it forming bumps on both the front and back. At the time i wasn't knowledgeable about piercings so didn't know that anatomy dependent piercings existed. Lastly, every time we get notified of an update, it does things like knock our schedules and holiday closure dates out of the system, and then we have to waste time going back through and putting them back in.Maya Buccinna: Been here for the majority of my piercings, purely because i live close to the location, however a few of my piercings aren't really up to scratch.Firstly, despite not having the right anatomy for it, they allowed me to have a snug piercing. Common sense upgrades like switching to a drop-down date when putting a client profile in, have not been upgraded, and we’ve activated features that do not seem well thought through and are of little benefit to us. All this is considering that we rely 100% on the software to take care of 13 artists, one guest, three Admins, the manager, and an owner. The few times that we have received a reply they’ve not been to our satisfaction. Next, any request that we’ve made for changes, or suggested changes, have gone largely ignored or without reply. We thought it could be an Internet issue but we’ve had her Internet checked two times and upgraded within the last month. Secondly, we are constantly having the system buffer and needing to refresh it. CONSĪt least once a week, it seems to crash, and multiple people call in, and by the time we get through, it’s already resolved. Needs to have remote POS and mobile app to sync all setting from Main system such as ability to disable Walk-in as a client. It lags behind in adding new features and functionality, needs digital consent management, improved tracking of taxes and deductions on payroll, needs abilty to collect Credit card surcharges or fees, needs improved bookkeeping you cant even see what is in your general leger accounts. To have proper bookkeeping you need to purchase QuickBooks, if you want to properly keep track of your payroll you need third party payroll company otherwise it is a manual process to keep track of all the information needed. It is like NO one at DaySmart Product development and Management have no interest in improving the product, someone tell me the last feature or functionality improvement that was added that was something needed? I was sold this product as an all in one solution that no other software was needed, that was a lie. Good basic Tattoo Shop software, fairly easy to use for scheduling and tracking tickets and payroll CONS DaySmart get your act in gear!! You have a good core product but it could be a lot better so get serious about the product!!! It looks like you started off with good intent but just stopped and did not complete it as planned and you do not appear to be putting any development dollars into the product, you are just collecting our monthly payments but not putting any back into the product, it is as if you have it in the Maintain Box instead of the Enhancement or Growth Box!!! Get it together and do something other than just take our money!!! PROS There are many other things that need to be updated and added but the requests you put in goes into a black hole. This tells me that I need to start looking because it may not be around much longer if they are not making improvements to the software to enhance features and functionality, Example how hard really is it to add the ability to have the ability's to do add a credit card fee or surcharge? Answer Not hard. Everything i said above, If I can find a better non cloud base solution I would change, but I am stuck with a outdated solution that DaySmart management does not appear to care about improving.
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